CAB Business Solutions

Overview

Idea of the ‘Customer Awareness Guide’

In today’s society everyone is living, working, and playing at such a pace that sometimes the simple things get overlooked. Taxi passengers expect good customer service and 99% of the time this is the case; however there are some situations that result in an unhappy experience. In most cases the Taxi driver is probably blamed, but consider this – respect is a two way process, by understanding the challenges that the Taxi driver faces this will lead to a better experience.

The idea of the ‘Customer Awareness Guide’ is to benefit everyone who either uses or is involved in the Taxi Industry – the customer, drivers of hackney and private hire carriage vehicles, Taxi Operators, Licensing Authorities and the wider community. It is the intention to help raise awareness of some of the information and issues surrounding the Taxi Industry in the UK today.

What’s in it for you?

By understanding how the Taxi Industry works more fully, you will ensure that the experience of using a Taxi is a pleasant one and memorable for the right reasons. Also by using the Taxi more efficiently this will cut down on waiting times and you will be able to get to your destination more quickly. One of the overriding concerns is that of safety, (both Customer and Driver); the Customer Awareness Guide addresses some of the major issues and provides answers to some of the problems.

The Customer Awareness Guide covers the following information:-

            - The Taxi Industry, Customer Etiquette and Customer Safety

The Customer Awareness Guide has been created as a simple and informative guide for anyone using a Taxi. The Guide can either be used as a standalone resource or can form part of a training, safety and awareness programme targeted at customer groups, schools, organisations and local businesses.

Client Pack Contents

The pack can be purchased under licence and reproduced for your own local audience targets. Additionally, CAB Business Solutions Limited is able to run bespoke seminars to your staff or target audience. The format of the seminar is:-

- Introduction and film – Where To Next?
- Presentation on the Taxi Industry and Customer Awareness
- Questions and Answers session

Customer Awareness Guide  A copy of the guide which covers the Local Industry, Customer Etiquette and Customer Safety.
 
Presentation A PowerPoint Presentation created as a complement to the Customer Awareness Guide. The presentation can be localised to provide information relevant to the local area.
 
Where To Next? Training DVD A copy of this essential guide to the Taxi Industry which covers all aspects of being a Taxi Driver. It focuses on the challenges and enjoyable aspects and also shows you how to treat the customer correctly in various situations.
 
The Customer Awareness Guide licence which includes localisation and rights to reproduce is £350 plus VAT.

Seminars and Workshops

CAB Business Solutions Limited is able to work with the client or organisation to deliver seminars or workshops to interested parties.

Seminars and workshops are charged at £250 per day (plus VAT) plus travel expenses.